General Terms and Conditions

TERMS AND CONDITIONS
1. TERMINOLOGY

1.1. “User” – natural persons using balkannomad.com.

1.2. “Terms and Conditions” – the rules accepted by the User of balkannomad.com when using the website.

1.3. The website and the information provided therein operate under the terms and conditions described below.

The use of balkannomad.com implies the unconditional acceptance of and compliance with all the terms and rules listed herein.

If the User does not agree with any of the rules governing the use of balkannomad.com, the User has the right to refrain from using the online store.

Otherwise, unconditional acceptance of all the terms is automatically assumed (the User tacitly accepts the terms described on this page).

2. TERMS AND CONDITIONS

2.1. The terms and rules on this page apply to the use of the services of the online platform and online store balkannomad.com.

2.2. The balkannomad.com platform is owned by Vilisлав Andreev, and the content of all pages is protected under the Bulgarian Copyright and Related Rights Act.

2.2. All materials (including, but not limited to, photographs and articles) are protected and may only be used with the explicit written consent of balkannomad.com, provided via the platform’s official e-mail address: info@balkannomad.com.

2.3. The name of the platform may only be used with the explicit written consent of balkannomad.com, provided via the platform’s official e-mail address: info@vilislavalcantara.com.

2.4. balkannomad.com has the right to modify or supplement the services offered on the website at any time without notifying visitors.

2.5. balkannomad.com is not responsible for the content of websites containing links to the platform, except for the platform’s official profiles on the social networks Facebook and Instagram.

2.6. balkannomad.com reserves the right to suspend the functionality of the website and the services offered.

2.7. balkannomad.com has the right to redirect the User to other websites and Internet platforms operated by balkannomad.com. In such cases, the same terms and conditions shall apply to the User.

2.8. balkannomad.com reserves the right to redirect the User to other websites owned and operated by third parties. balkannomad.com has no control over the content of such websites and therefore assumes no responsibility for the accuracy, timeliness or functionality of the information contained therein.

2.9. balkannomad.com reserves the right to amend these Terms and Conditions at any time without notifying its Users in any manner, provided that a link to the most up-to-date version of the “Terms and Conditions” for use of the platform is always available at the bottom of the balkannomad.com homepage. If the User continues to use the platform after a change has been made, this shall constitute confirmation that the User agrees to the changes.

2.10. These Terms and Conditions, as well as the relationship between balkannomad.com and the User, shall be governed by the applicable legislation of the Republic of Bulgaria.

3. LIABILITY

3.1. The balkannomad.com team shall not be responsible for the scientific accuracy of the information provided on the platform, as it is based on third-party sources with experience in the field of technology.

3.2. The information available on balkannomad.com should in no way be interpreted as professional advice. Any actions taken by the User should be undertaken only after proper consultation with a specialist in the relevant field.

3.3. balkannomad.com provides information that may be interpreted in a general and abstract manner. Its practical application depends on numerous circumstances that cannot be described on the platform. For this reason, balkannomad.com assumes no responsibility if the User applies the information in a complex situation and consequently suffers damages of any kind.

3.4. If the User considers any information to be incorrect or unreliable, the User may contact balkannomad.com through the Contact form available on the platform and notify us.

3.5. balkannomad.com shall not be responsible for whether the User achieves the desired result through the use of the platform, as this depends on numerous other factors beyond the platform’s control.

4. COOKIES

4.1. Cookies are small files that are temporarily stored on your hard drive and allow our website to recognise your computer the next time you visit the platform. balkannomad.com uses cookies solely for statistical purposes, in order to collect information regarding the use of the website.

4.2. The User may manage and/or delete cookies at any time. For more information, please visit aboutcookies.org.

5. SECURITY

5.1. balkannomad.com places great importance on ensuring the security of the User’s personal data. Such data is carefully protected against loss, alteration or falsification, manipulation, unauthorised access and unauthorised disclosure.

5.2. balkannomad.com uses modern and established security technologies with regard to the User’s personal data. balkannomad.com does not guarantee the continuous operation of the platform’s technical security measures, as these depend on third parties.

5.3. The User controls the information they provide about themselves to the platform. If the User chooses not to share certain information with balkannomad.com, they may not have access to some of the platform’s features.

6. CHARACTERISTICS OF balkannomad.com
Supplier Details

Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

Name of Supplier: Vilisлав Andreev

Registered office and management address: BULGARIA, Sofia, 3D Prof. Kiril Popov St., Entrance B, Floor 3, Apt. 13.

Business address: BULGARIA, Sofia, 3D Prof. Kiril Popov St., Entrance B, Floor 3, Apt. 13.

Correspondence details: Sofia, e-mail: info@balkannomad.com

Registration in public registers: –

6.1. balkannomad.com is an online store, hereinafter referred to as the “Supplier”, accessible at balkannomad.com, through which Users have the opportunity to enter into agreements for the purchase, sale and delivery of goods offered by balkannomad.com, including the following:

Register and create an account to browse balkannomad.com and use additional information services;
Enter into agreements for the purchase, sale and delivery of goods offered by balkannomad.com;
Make payments in connection with agreements concluded with balkannomad.com, in accordance with the payment methods supported by balkannomad.com;
Receive information about new goods offered by balkannomad.com;
View goods, their characteristics, prices and delivery conditions;
Be informed of their statutory rights through the interface of balkannomad.com.

6.2. The Supplier delivers the goods and guarantees the rights of Users provided for by law, in accordance with good faith and the criteria and conditions established in consumer and commercial law and practice.

6.3. Users enter into agreements for the purchase and sale of goods offered by balkannomad.com through the Supplier’s interface available at balkannomad.com or through another means of distance communication.

6.4. The User and the Supplier agree that all statements exchanged between them in connection with the conclusion and performance of the purchase and sale agreement may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

6.5. The Supplier shall deliver and hand over the goods to the User within the period specified when the agreement is concluded. If no period has been explicitly agreed between the parties at the time the agreement is concluded, the Supplier shall deliver and hand over the goods within a reasonable period, but no later than 2 months.

6.6. The User must inspect the goods at the time of delivery and handover by the courier company. If the goods do not meet the applicable requirements, the User must immediately notify the Supplier. If the User does not submit a complaint, the delivery shall be deemed accepted and approved.

6.7. When registering, the User undertakes to provide accurate and up-to-date information. The User shall promptly update the information provided during registration in the event of any changes.

7. SPECIFIC OBLIGATIONS OF THE SUPPLIER

7.1. The provisions of this section of these Terms and Conditions apply to Users who, based on the information provided when entering into the purchase and sale agreement or registering on balkannomad.com, may be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 concerning the protection of consumers in respect of distance contracts.

The main characteristics of the goods offered by the Supplier are specified in the profile of each item on balkannomad.com:

ASTROLOGICAL CONSULTATIONS, PREPARATION OF ANNUAL HOROSCOPES, PREPARATION OF NATAL CHARTS, PREPARATION OF CHILDREN’S HOROSCOPES, SYNASTRY – ANALYSIS OF PARTNER RELATIONSHIPS, RECTIFICATION – CALCULATION OF THE EXACT TIME OF BIRTH, ANSWERS TO SPECIFIC QUESTIONS, SALE OF GIFT VOUCHERS.

The price of the goods, including all taxes, is determined by the Supplier in the profile of each item on balkannomad.com.

The cost of postage and transportation not included in the price of the goods is determined by the Supplier and communicated to Users at one of the following stages before the agreement is concluded:

In the profile of each item on the Supplier’s website at balkannomad.com;
When selecting the goods for the purpose of concluding the purchase and sale agreement.

The method of payment, delivery and performance of the agreement is determined by these Terms and Conditions, as well as by the information provided to the User on the Supplier’s website.

The information provided to Users under this article is current at the time it is displayed on the Supplier’s website at balkannomad.com, before the purchase and sale agreement is concluded.

The Supplier shall specify the delivery conditions for individual goods on balkannomad.com.

Before the agreement is concluded, the Supplier shall specify the total value of the order for all goods included therein.

7.2. The User agrees that the Supplier has the right to accept advance payment for agreements concluded with the User concerning the purchase, sale and delivery of goods.

The User independently chooses whether to pay the Supplier the delivery price of the goods before or at the time of delivery.

7.3. The User has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded agreement within 7 working days from the date of receipt of the goods.

Where payment has been made by bank card, refunds shall be made by initiating a reverse transaction to the card used for the payment within 30 days.

The right of withdrawal shall not apply in the following cases:

The delivery of goods and provision of services whose price depends on fluctuations in financial markets which the Supplier is unable to control;
The delivery of goods made according to the User’s requirements or individual order;
The delivery of goods which, due to their nature, cannot be returned, are liable to deteriorate rapidly or where there is a risk of deterioration of their characteristics, including perfumery and cosmetic products;
Products whose integrity has been compromised or which have been unpacked by the User.

Where the Supplier has failed to fulfil its obligations to provide information under Article 54 of the Consumer Protection Act, the User has the right to withdraw from the concluded agreement within a period of up to three months from the date of receipt of the goods.

Where the information referred to in this paragraph is provided to the User within the withdrawal period, that period shall begin to run from the date on which the information is provided.

If the User exercises their right of withdrawal under item 3, the Supplier is obliged to reimburse in full all amounts paid by the User no later than 30 calendar days from the date on which the User exercised their right to withdraw from the agreement.

The cost of returning the goods shall be deducted from the amount paid by the User under the agreement, unless the User has returned the goods at their own expense and has informed the Supplier accordingly.

The User undertakes to preserve the goods received from the Supplier, including their quality and safety, during the period referred to in item 3.

7.4. The delivery period for the goods and the starting point from which that period begins are determined separately for each item when the agreement with the User is concluded through the Supplier’s website at balkannomad.com, unless the goods are ordered as part of a single delivery.

If the User and the Supplier have not agreed on a delivery period, the delivery period shall be 30 working days, calculated from the day following the submission of the User’s order to the Supplier through balkannomad.com.

If the Supplier is unable to perform the agreement because the ordered goods are unavailable, the Supplier must notify the User and refund the amounts paid by the User within 30 working days from the date on which the Supplier was required to fulfil its obligations under the agreement.

7.5. The Supplier shall hand over the goods to the User after verifying compliance with the requirements and the existence of the circumstances under Article 61 of the Consumer Protection Act.

The User and the Supplier shall certify the circumstances under item 4 in writing at the time of delivery by handwritten signature, unless otherwise agreed.

The User and the Supplier agree that the requirements under item 4 and Article 61 of the Consumer Protection Act shall be considered fulfilled if certification is performed by a person who, based on the circumstances, can reasonably be expected to pass the information on to the User who is a party to the agreement.

7.6. balkannomad.com accepts cash-on-delivery payments. For more information, please visit the Orders and Deliveries page.

8. AMENDMENTS TO AND TERMINATION OF THE TERMS AND CONDITIONS

8.1. These Terms and Conditions may be amended by Vilisлав Andreev, who shall appropriately notify all registered Users of the balkannomad.com platform.

Vilisлав Andreev and the User agree that any supplement or amendment to these Terms and Conditions shall take effect with respect to the User after the User has been explicitly notified by Vilisлав Andreev and provided that the User does not state, within the 14-day period provided, that they reject the amendment.

The User agrees that all statements made by Vilisлав Andreev in connection with amendments to these Terms and Conditions shall be sent to the e-mail address provided by the User during registration.

The User agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature in order to have effect with respect to the User.

8.2. Vilisлав Andreev publishes these Terms and Conditions at balkannomad.com together with all supplements and amendments thereto.

8.3. These Terms and Conditions and the User’s agreement with Vilisлав Andreev shall terminate in the following cases:

Upon termination and commencement of liquidation or declaration of insolvency of either party to the agreement;
By mutual written agreement between the parties;
Unilaterally, upon notice by either party in the event of failure by the other party to fulfil its obligations;
Where either party to the agreement is objectively unable to fulfil its obligations;
Where equipment is seized or sealed by government authorities.

Vilisлав Andreev has the right, without prior notice and without owing compensation, to terminate the agreement unilaterally if it is established that the User is using balkannomad.com in violation of these Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted social, moral and ethical standards, or generally accepted rules of electronic commerce.

8.4. The User undertakes to indemnify and hold Vilisлав Andreev harmless against legal actions and other claims made by third parties (regardless of whether such claims are justified) arising from or in connection with:

Failure to fulfil any obligation under this agreement;
Infringement of copyright, broadcasting producer rights or other intellectual or industrial property rights;
Unlawful transfer to other persons of rights granted to the User for the duration and under the terms of the agreement.

Vilisлав Andreev shall not be liable in cases of force majeure, unforeseen events, Internet access problems, technical issues or other objective circumstances.

Vilisлав Andreev shall not be liable for any breach of the security measures of the technical equipment of balkannomad.com, nor for any subsequent loss of information, access to information, etc.

Vilisлав Andreev shall not be liable to the User for any unauthorised change to the primary contact e-mail address.

9. ADDITIONAL TERMS

9.1. The invalidity of any provision of these Terms and Conditions shall not result in the invalidity of all other provisions.

9.2. balkannomad.com reserves the right to contact the User for the purposes of surveys, questionnaires and research. These may be conducted online, by telephone or in any physical form.

9.3. These Terms and Conditions shall enter into force for all Users of balkannomad.com on 03 June 2026.